The SL2100 now includes an expanded and diverse portfolio of In-Apps. As well as providing compelling business benefits,
these built-in/on-board apps require no external PC or server - making them highly cost effective and reliable.
In today’s working environment, employees are spread across different locations. InUC is a unified communications application providing video conferencing, collaboration, document sharing, presence, and instant messaging for any business of up to 128 users. Utilizing WebRTC (Real-Time Communications) - InUC provides highly cost-effective video and collaboration that works seamlessly within your IT environment.
The SL2100’s ACD is often found in offices that handle large volumes of incoming phone calls and efficiently routes callers based on pre-established criteria. When all agents are busy assisting callers, the outside party can listen to periodic announcement messages while waiting for an agent to become free. Callers can also overflow to another destination so that outside callers are not left waiting on hold for an extended period of time, making each interaction between your business and your customers quick and easy.
The SL2100’s Contact Center software allows up to two Supervisors to monitor the real-time activity of the system’s ACD, such as Agent State and ACD Queue Status, using their PC’s. They can also run ACD/Contact Center activity reports, such as Agent Call Summary, Abandoned Calls, etc…to ensure superior customer care.
NEC’s InGuard application helps defend a business against toll fraud attacks and provides peace of mind for the user. All call activity is monitored 24/7 and any suspicious call activity is detected instantly. This results in one of two automatic alerts: an ‘alert only’ email sent to designated recipients, or in more severe cases an ‘alert and block’ which prevents any further call activity instantly.
NEC’s InHotel combines a complete and comprehensive Property Management System (PMS) together with tightly integrated telephone system functionality. Ideal for hotels of up to 64 rooms, this easy-to-use platform is designed to increase your staffs’ productivity, enhance guest experience and significantly lower your running costs. InHotel is a built-in/embedded browser-based application that provides complete room booking, billing and hotel administration through its easy-to-use interface.
Create a seamless experience for your hotel’s guests and staff with NEC’s PMS-InConnect. Connect your communications with some of the most widely used Property Management Systems (PMS) including Opera®, Protel®, Brilliant®, OnQ® (from Hilton® Worldwide), and Hotsoft®. Using InFIAS as the building block – PMS-InConnect allows FIAS, OnQ, & Hotsoft connection – a range of always-on, built-in In-Apps which run on NEC’s SL2100 communications platform 24/7. Ideal for a wide range of hotels, PMS-InConnect accommodates hotels from 5 to 500 rooms.
The SL2100 can make your entire workforce more productive, wherever they are
Daniela Noone Monk House Maker
With the SL2100, you can ensure that your team stays connected through its wide-range of communication tools that accommodate flexible workspaces and allow free roaming wherever they are.
The SL2100 Desktop Telephones are like no other, their customizable construction means you can change the design for exact business requirements. NEC offers telephones to fit everyone’s needs.
The SL2100 now includes an expanded and diverse portfolio of In-Apps. These built-in/on-board apps require no external PC or server - making them highly cost effective and reliable.
The SL2100 Communications System works at a number of levels: a VoIP enabled phone system, a solution with entry-level unified communications or a TDM based PBX with upgrade potential.