Built In Applications

The SL2100 now includes an expanded and diverse portfolio of In-Apps. As well as providing compelling business benefits,
these built-in/on-board apps require no external PC or server - making them highly cost effective and reliable.

InUC – Built-in collaboration

In today’s working environment, employees are spread across different locations. InUC is a unified communications application providing video conferencing, collaboration, document sharing, presence, and instant messaging for any business of up to 128 users. Utilizing WebRTC (Real-Time Communications) - InUC provides highly cost-effective video and collaboration that works seamlessly within your IT environment.

Automatic Call Distribution (ACD)

The SL2100’s ACD is often found in offices that handle large volumes of incoming phone calls and efficiently routes callers based on pre-established criteria. When all agents are busy assisting callers, the outside party can listen to periodic announcement messages while waiting for an agent to become free. Callers can also overflow to another destination so that outside callers are not left waiting on hold for an extended period of time, making each interaction between your business and your customers quick and easy.

Contact Center

The SL2100’s Contact Center software allows up to two Supervisors to monitor the real-time activity of the system’s ACD, such as Agent State and ACD Queue Status, using their PC’s. They can also run ACD/Contact Center activity reports, such as Agent Call Summary, Abandoned Calls, etc…to ensure superior customer care.

InGuard

NEC’s InGuard application helps defend a business against toll fraud attacks and provides peace of mind for the user. All call activity is monitored 24/7 and any suspicious call activity is detected instantly. This results in one of two automatic alerts: an ‘alert only’ email sent to designated recipients, or in more severe cases an ‘alert and block’ which prevents any further call activity instantly.

InHotel

NEC’s InHotel combines a complete and comprehensive Property Management System (PMS) together with tightly integrated telephone system functionality. Ideal for hotels of up to 64 rooms, this easy-to-use platform is designed to increase your staffs’ productivity, enhance guest experience and significantly lower your running costs. InHotel is a built-in/embedded browser-based application that provides complete room booking, billing and hotel administration through its easy-to-use interface.

PMS-InConnect

Create a seamless experience for your hotel’s guests and staff with NEC’s PMS-InConnect. Connect your communications with some of the most widely used Property Management Systems (PMS) including Opera®, Protel®, Brilliant®, OnQ® (from Hilton® Worldwide), and Hotsoft®. Using InFIAS as the building block – PMS-InConnect allows FIAS, OnQ, & Hotsoft connection – a range of always-on, built-in In-Apps which run on NEC’s SL2100 communications platform 24/7. Ideal for a wide range of hotels, PMS-InConnect accommodates hotels from 5 to 500 rooms.

Customers Communication The SL2100 in action

The SL2100 can make your entire workforce more productive, wherever they are

Daniela Noone Monk House Maker