The SL2100 in Action

Every industry has its own unique communication challenges and business ‘pain points’. Here are some examples
of how the SL2100 can resolve these.

Healthcare

Doctors’ offices, surgery centers and other healthcare organizations receive a high volume of inquiries.

  • Customized recorded messages give callers the option to route themselves to the right department or leave a message for prescriptions
  • Eliminate the expense of an answering service with email or external message notifications to appropriate personnel during off hours

Small Hotels/Motels

Guests can customize services from guestroom messaging, wake-up calls and do not disturb plus have one-touch access to important services.

  • InHotel enhances customer service levels: Faster check-ins, check outs; sharper response times
  • Complete hotel room management: real-time status dashboard
  • Toll restriction ensures phones are not used for long distance calling except by authorized personnel

Food Service/Entertainment

Communicating effectively while you are mobile and servicing customers in a noisy, sometimes dimly lit environment or multiple buildings can be challenging.

  • Mobility options, from mobile handsets to smartphone SIP apps, keep you connected from anywhere
  • Backlit displays are easily viewed in low lit areas
  • Auto Attendant frees up staff to assist customers on-premises

Retail

Handle incoming callers with ease while servicing in-store customers.

  • Pre-recorded message options enable callers to quickly get to the information they need (store address, hours of operation, etc…) without interrupting service to in-store customers
  • While out on the floor, quickly find out information the customer needs by reaching out via a DECT handset
  • Toll restriction capabilities limits use of store phones for long-distance except for authorized personnel – saving the store money

Small/Medium Organizations

Almost all SMBs require robust communication tools to service their clients.

  • Self-service options allow callers to easily get to the person or department they want to reach without going through an operator
  • Ability to set up multiple ring or department groups ensures callers will be able to speak to a member of staff
  • Auto Attendant can provide callers with information that is most frequently asked, such as, “when are you open?”, “what is your address?”, etc…

Dentist Offices

Dentist offices typically receive a large volume of incoming calls in the morning and it can be difficult sometimes to keep up. With the use of call groups, staff can:

  • Easily log in and out of a particular call group to assist receptionist during peak calling hours
  • Handle fluctuating call volumes at any time to ensure patients/callers are taken care of in a timely manner