Advanced Apps - MyCalls

The complete call management suite – probably the most cost effective manager you will ever employ!

MyCalls Call Manager

Improving business performance across the board

Protect Sales Revenues – Abandoned calls are flagged and logged enabling rapid customer call-back
Manage by Exception – User-defined system alarms alert managers to situations that require their attention
Reduce Call Costs – Unauthorised calls, e.g. mobiles/premium rate numbers are highlighted

MyCalls Desktop

Cost savings with slicker call control

Full call control – Real-time views of other extension activity (Busy Lamp Field) from the desktop simplifies all telephone functions
Presence – Provides bird’s eye view of your colleagues status and availability
IM – Ideal for urgent communications and quick responses

MyCalls Call Centre

A powerful, robust Automatic Call Distribution (ACD) system and much more

Full call centre functionality - built around NEC ACD technology enhances customer experience
Maximise Agent Productivity – Managers have real-time information and activity reports essential to agent performance and training
Predictive Abandonment - Intelligent call analysis to help prevent losing callers and business

MyCalls Call Recorder

Simple, secure call recording with advanced call analytics

Secure Access – Recording, playback & storage are totally secure with rapid call identification
Take credit card payments – Stop/Start recording for security compliancy with credit card payments over the phone
Intuitive Search – Makes calls quick and easy to Locate

Questions about the SL2100
Phone System?

SL2100 Communication System Brochure

With the SL2100, you can ensure that your team stays connected through its wide-range of communication tools that accommodate flexible workspaces and allow free roaming wherever they are.

SL2100 Handsets Information

The SL2100 Desktop Telephones are like no other, their customizable construction means you can change the design for exact business requirements. NEC offers telephones to fit everyone’s needs.

Supports NEC’s InApps Solutions

The SL2100 now includes an expanded and diverse portfolio of InApps. These built-in/on-board apps require no external PC or server - making them highly cost effective and reliable.

SL2100 Technical Information

The SL2100 Communications System works at a number of levels: a VoIP enabled phone system, a solution with entry-level unified communications or a TDM based PBX with upgrade potential.