Advanced Apps - MyCalls

The complete call management suite – probably the most cost effective manager you will ever employ!

MyCalls Call Manager

Improving business performance across the board

  • Protect Sales Revenues – Abandoned calls are flagged and logged enabling rapid customer call-back
  • Manage by Exception – User-defined system alarms alert managers to situations that require their attention
  • Reduce Call Costs – Unauthorised calls, e.g. mobiles/premium rate numbers are highlighted

MyCalls Desktop

Cost savings with slicker call control

  • Full call control – Real-time views of other extension activity (Busy Lamp Field) from the desktop simplifies all telephone functions
  • Presence – Provides bird’s eye view of your colleagues status and availability
  • IM – Ideal for urgent communications  and quick responses

MyCalls Call Centre

A powerful, robust Automatic Call Distribution (ACD) system and much more

  • Full call centre functionality - built around NEC ACD technology enhances customer experience
  • Maximise Agent Productivity – Managers have real-time information and activity reports essential to agent performance and training
  • Predictive Abandonment - Intelligent call analysis to help prevent losing callers and business

MyCalls Call Recorder

Simple, secure call recording with advanced call analytics

  • Secure Access – Recording, playback & storage are totally secure with rapid call identification
  • Take credit card payments – Stop/Start recording for security compliancy with credit card payments over the phone
  • Intuitive Search – Makes calls quick and easy to Locate